If you have any questions about our services, please feel free to call one of our support staff on (02) 9545 4799
Your personal information is being collected by IRT Group. We collect personal information about you to assist in providing products and services you have requested and in promoting our products and services. We collect this information directly from you or in accordance with the law. We may collect your personal information from others if it is not reasonable to collect that information directly from you. If we cannot collect this information we may not be able to provide products or services to you.
Where necessary in the course of providing products or services to you, or for the ordinary administration of our business, we may disclose information about you to other persons such as service providers, medical and allied health professionals, government agencies and statutory authorities. In certain circumstances, we may disclose information about you to other persons where permitted or authorised under the Privacy Act, state and territory laws relating to our dealing with health records, or other applicable laws.
email to email@example.com
mail to The Privacy Officer, IRT Group, PO Box 2016, Wollongong DC NSW 2500.
IRT Group is a trading name of Illawarra Retirement Trust (ABN 52 000 726 536).
IRT Group is a public benevolent institution that provides care and accommodation services to older Australians and other related services and products.
To provide you with the products or services that you have requested, we need to collect certain personal information from you. Whenever it is reasonable and practicable to do so, we will collect your personal information directly from you. Depending on the product or service you have requested, we may also collect sensitive information from you.
The type of information we collect will depend upon the type of product or service you have requested from us and may include your:
We may collect personal information (including sensitive information) from you in a number of ways, including:
Where it is reasonable and practicable, we will endeavour to collect your personal information directly from you. If we are unable to collect the information directly from you, we may also collect information from others including:
You do not have to provide us with your personal information. However, if you don’t, we may be unable to assist you or provide you with a product or service.
We collect, hold, use and disclose your personal information to:
(these are known as the primary purpose for collecting your personal information)
We may also use or disclose your personal information:
We may disclose your personal information to:
Where we engage medical practitioners, allied health providers, or any other service providers, agents, contractors or distributors, we take reasonable steps to protect the privacy of all personal information disclosed and require them to comply with all relevant privacy laws.
We may use or disclose your personal information and contact you by post, telephone, SMS, email, or other electronic means, to provide you with information and offers about our products and services or products and services offered by other organisations. You can contact us at any time to ‘opt out’ of receiving these communications by calling us on 134 478 or simply follow the instructions in the relevant communication.
We hold your personal information in a combination of hard copy and in electronic form. We take reasonable steps to ensure that your personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure.
Some of our service providers are located in countries outside of Australia including the United States and New Zealand and we may disclose personal information to these parties. We strive to ensure that our contractual arrangements with these service providers include an obligation that the recipient of the information complies with privacy laws to maintain the security of your personal information.
We hold your personal information for as long as it is required to provide you with products or services, or for any period we are required to keep that information by law. If we no longer require your personal information for any purpose, we will take reasonable steps to securely destroy or permanently de-identify that information.
You can request access to your personal information that we hold.
So that we can consider your request efficiently, we may ask you to submit your request in writing or may ask you to complete a form.
We may charge you a reasonable fee to cover matters such as retrieving, copying and sending out the information, but we will not charge you just for making the request.
We may decline a request for access to your personal information, including where we no longer hold the information, or where we are required or permitted by law not to provide access to the information requested. If we aren’t able to meet your request for access, we’ll let you know why.
We take reasonable steps to ensure that the personal information we collect, hold, use or disclose is accurate, up-to-date and complete. However, we rely on you to advise us of any changes to your personal information to achieve this. If you believe that any personal information we hold about you is inaccurate, incomplete or out-of-date, you can contact us and we will update your personal information.
We will endeavour to resolve all complaints as efficiently and effectively as possible and in accordance with our complaint handling procedure in place at that time. If you are dissatisfied with our response or the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Multi Award Winner
for care and Innovation
Choice, independence and
wellbeing is our promise
is where your heart is